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Find answers to your questions at the Style In Form Help Center. Get support, FAQs, and assistance for all your needs, all in one place.

Style In Form | Help Center

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 Style In Form - E-Commerce (🟢 Production)

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<h3><strong>Customer Support</strong></h3>
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<p>Our customer support team is ready to help. Please reach out via our channels below:</p>
<p>Our Office is open Monday-Friday (excluding holidays) from 8am &ndash; 4:30PM PST (Vancouver Time)</p>
<p>&nbsp;</p>
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<h3>&nbsp;</h3>
<h3><strong>Questions About Your Order</strong></h3>
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<ul role="list">
<li>Log in to your account at&nbsp;<a href="http://www.styleinform.com/" target="_blank" rel="noopener">www.styleinform.com</a>&nbsp;and click on My Account</li>
<li>From there you can check on your current and past order statuses</li>
<li>If your question is not answered, please email&nbsp;<a href="mailto:orders@styleinform.com" target="_blank" rel="noopener">orders@styleinform.com</a>&nbsp;and we will get back to you within 1-2 business days</li>
<li>If your question is urgent, please call us at +1 604.522.8955 or toll free 1.866.99.STYLE (78953)</li>
</ul>
<p>&nbsp;</p>
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<h3>&nbsp;</h3>
<h3><strong>How do I place an order?</strong></h3>
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<li>Our website is ready to take your orders</li>
<li><a href="https://styleinform.com/auth/login">Login</a>&nbsp;to your account, place items into your cart and check out &ndash; it&rsquo;s that simple</li>
<li>You will not be charged until your order has shipped</li>
<li>We do not take orders over the phone</li>
<li>If you are experiencing any issues, please email&nbsp;<a href="mailto:orders@styleinform.com" target="_blank" rel="noopener">orders@styleinform.com</a></li>
</ul>
<p>&nbsp;</p>
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<h3>&nbsp;</h3>
<h3><strong>I</strong><strong>&nbsp;don&rsquo;t have an account &ndash; now what?</strong></h3>
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<ul role="list">
<li>We can&rsquo;t wait to get to know you better</li>
<li>If you had an account in the past but can&rsquo;t login now, we need you to apply for website access. Because we have brand new systems, we need to get you connected into all the right places</li>
<li style="font-weight: bold;"><a href="https://styleinform.com/auth/signup/step1"><strong>Apply for access&nbsp;here</strong></a></li>
<li>The approval process can take up to 5 business days. We appreciate your patience.</li>
</ul>
<p>&nbsp;</p>
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<h3>&nbsp;</h3>
<h3><strong>Questions About a Product</strong></h3>
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<ul role="list">
<li>Log in to your account at&nbsp;<a href="http://www.styleinform.com/" target="_blank" rel="noopener">www.styleinform.com</a>&nbsp;and find the product you are looking for</li>
<li>Product information is included on each product</li>
<li>If your question is not answered, please email&nbsp;<a href="mailto:orders@styleinform.com" target="_blank" rel="noopener">orders@styleinform.com</a>&nbsp;and we will get back to you within 1-2 business days</li>
<li>If your question is urgent, please call us at +1 604.522.8955 or toll free 1.866.99.STYLE (78953)</li>
</ul>
<p>&nbsp;</p>
</div>
</div>
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<h3>&nbsp;</h3>
<h3><strong>General Company Questions</strong></h3>
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<ul role="list">
<li>Please email&nbsp;<a href="mailto:info@styleinform.com" target="_blank" rel="noopener">info@styleinform.com</a>&nbsp;and we will get back to you within 1-2 business days</li>
<li>If your question is urgent, please call us at +1 604.522.8955 or toll free 1.866.99.STYLE (78953)</li>
</ul>
<p>&nbsp;</p>
</div>
</div>
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<h3>&nbsp;</h3>
<h3><strong>General Company Questions</strong></h3>
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<li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><a style="color: rgb(0, 0, 0);" href="https://styleinform.com/returns-and-claims">Information on Returns and Claims can be found here</a></span></li>
<li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><a style="color: rgb(0, 0, 0);" href="https://styleinform.com/warranty">Warranty information can be found here</a></span></li>
<li>For any warranty or damage claims, fill out the RMA (Return Merchandise Authorization) form on our website within 5 business days of pickup or receipt of shipment. No returns will be accepted after 5 days. You must include good-quality photographs that clearly show the defect as well as a detailed written description. We will replace the item if the situation merits it, but the delivery or pick up is the purchaser&rsquo;s responsibility.</li>
</ul>
<p>&nbsp;</p>
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</div>

Customer Support

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<h3><strong>Approved Customers:</strong><br><strong>Logging in for the first time</strong></h3>
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<p>If you&rsquo;ve placed an order with us in the last 9 months, you are already added to the new website. It&rsquo;s easy to get logged in the first time Just follow these easy steps to set a new password.</p>
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<h3 class="buttonLink" role="button"><strong><a id="sd-simple-button-editable-63395684-6721-4836-97a7-c536b1f831dd" href="https://styleinform.com/auth/login" data-edit-mode=""> LOGIN NOW </a></strong></h3>
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<h3><strong>How to apply for an account and access to the website</strong></h3>
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<p>It's simple to apply for an account and access to the website. Simple fill out the form and submit. Our team reviews applications daily and most accounts and approved within 3-5 business days.</p>
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<h3 class="buttonLink" role="button"><strong><a id="sd-simple-button-editable-7ff00503-636f-479b-abae-cc4bfdb1bf1f" href="../../../../../../auth/signup/step1" data-edit-mode=""> APPLY FOR AN ACCOUNT </a></strong></h3>
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<h3><strong>How to place an order on the website</strong></h3>
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<p>It's so easy to place an order on the site. Find the products you love, add them to your bag, check out ... it's that easy!</p>
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<p>COMING SOON! How to add a website user to your account</p>
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<p>As the main contact for your account, you can add users who you allow to see your wholesale pricing and place orders. Login and check into your Account Centre to add or delete users any time in the User Management Tab. We do not manage your users. If you need to delete a user, you will need to login and add/delete users in your Account Centre.</p>
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Website Tutorials

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<h3><strong>Use of Photos and Content</strong></h3>
<h5><strong>We get so excited when we see you advertise and marketing our products on websites, social channels, billboards, magazines and more!</strong></h5>
<p>That being said, we do have some guidelines that need to be followed.</p>
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<li>We love sharing. Approved customers may use the product photos on our website. Each image on a product page has been sized to 1080 x 1080 &ndash; the perfect size for Instagram. Open an image, right click and save.</li>
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<p>&nbsp;</p>
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<li>If you need any specific images or videos for your campaigns, please contact us with your request and the marketing team will get back to you ASAP. Make sure to tell us what the campaign is, what photos you are looking for as well as specs such as size and resolution so we can get you the right image.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>Please do not use our product copy word for word. Re-write any product copy prior to use in any campaigns, marketing projects, videos, or adding to your website(s) and/or social accounts.</li>
</ul>
<p>&nbsp;</p>
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<li>We do not allow our product images or copy to be used on Facebook Marketplace. Please contact us if you have questions.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>You are not permitted to share our images with any unauthorized business, person or account.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>If you have any restrictions on your account, please contact us about use of imagery or product information.</li>
</ul>
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<p>If you have a marketing idea and need our input, our team is here to help. Contact us to get in touch with our Marketing Team who will be happy to assist you in any way possible.</p>
<p>&nbsp;</p>
<hr>
<h2>&nbsp;</h2>
<h2><strong>Copyright</strong></h2>
<div class="w-richtext">
<p>Style In Form Marketing Inc. holds the copyright to all content on its website, social media accounts, emails and catalogue(s), as well as any and all marketing materials including but not limited to all designs, graphics, photographs, videos, product descriptions and images. No part of the website, photographs, product descriptions, designs, graphics, videos or images may be reproduced, transmitted or otherwise used, in whole or in part, in any form or by any means, without the prior written consent of Style In Form Marketing Inc. All rights reserved.</p>
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<p>&nbsp;</p>

Marketing

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<h3><strong>Warranty</strong></h3>
<h5><strong>All Style In Form products are warranted to be free of manufacturer defects in workmanship and materials for one (1) year from the date the product is invoiced by Style In Form.</strong></h5>
<p>&nbsp;</p>
<p>&nbsp;</p>
<ul role="list">
<li>Any product(s) to be used for purposes other than residential use, must be specified by the buyer prior to purchase.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>This limited one-year warranty, issued to the original purchaser only, is against manufacturer defects towards labour, materials, or replacement, not including delivery.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>This warranty is not transferable without the express written approval of Style In Form.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li style="font-weight: bold;"><strong>AS IS and FLOOR MODEL products are excluded.</strong></li>
</ul>
<p style="font-weight: bold;">&nbsp;</p>
<ul role="list">
<li>This warranty does not apply to any product(s) which have been misused, altered in any way or are subject to improper care, normal wear and tear, exposure, corrosion, or damage caused by rain, fire or other and all acts of nature.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>Any altering, misuse, or abuse of a product or if the product is used for any purpose for which it was not manufactured, will void the warranty.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>Warranty claims must follow our Returns and Claims procedure</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>Products under warranty are limited to repair or replacement. Style In Form will repair or replace the item if warranted, excluding any transportation costs. If the item is no longer available, a store credit will be applied for the amount paid at the time of purchase to the original purchaser.</li>
</ul>
<main id="main-content" class="body" role="main" data-currency-code="CAD">
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</section>
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</main>

Warranty

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<h3><strong>Return Policy</strong></h3>
<h5><strong>Please read this important info on our Return Policy and steps needed to make a return.</strong></h5>
<p>All Style In Form products are manufactured with exceptional quality control. However, minor defects and damage happen occasionally. Most defects are minimal and can be cleared up easily in/store or at home.</p>
<ul role="list">
<li>Variations in colour and nominal differences in dimensions and finishes are to be expected. We do not offer exchanges or returns for these reasons.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>Natural flaws and imperfections in wood add to a piece&rsquo;s beauty and charm and should not be viewed as damages or defects.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>Natural stone, such as marble, will vary in colour and veining; no two products will look the same.</li>
</ul>
<p>&nbsp;</p>
<ul role="list">
<li>Many of our items are handmade or made from natural materials. Slight imperfections are a natural part of this process. Please refer to product descriptions, notes and attributes prior to ordering to fully understand each product's unique character and design. When purchasing from Style In Form, you agree to accept the small risk that slight variations in colour, design and representation may appear on our website, social media posts, or printed materials.</li>
</ul>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Photo Accuracy</strong></h3>
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<p>We strive to represent our products as accurately as possible in all product photography. However, due to inconsistencies in device screen settings and differences in lighting conditions, we cannot guarantee that the colours displayed on any screen will precisely match the actual product colours. We recommend requesting fabric samples before placing an order or visiting our showroom in Burnaby, BC.</p>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>More Details</strong></h3>
<ul role="list">
<li>Sale items and floor models are all final sale.</li>
<li>We reserve the right to refuse any return.</li>
<li>We do not offer cash refunds. Credit notes are issued only on merchandise value before shipping, handling, and assembly charges.</li>
<li>Approved returns are subject to a 20% restocking fee.</li>
</ul>
<ul role="list">
<li>Merchandise must be returned in unopened cartons and be in saleable condition.</li>
<li>If parts cannot be replaced easily, Style In Form will send replacement units. Returns will not be accepted without a Return Merchandise Authorization Number (RMA#) issued by Style In Form.</li>
</ul>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>The Returns Process for Warranty &amp; Damaged Goods</strong></h3>
<p>For any warranty or damage claims, fill out the RMA# (Return Merchandise Authorization) form on our website within 5 business days of pickup or receipt of shipment. No returns will be accepted after 5 days. You must include good-quality photographs that clearly show the defect as well as a detailed written description. We will replace the item if the situation merits it, but the delivery or pick up is the purchaser&rsquo;s responsibility.</p>
<p>&nbsp;</p>
<ol role="list">
<li>Fill out all required information on our&nbsp;<a href="https://styleinform.com/submit-return">RMA (Return Merchandise Authorization)&nbsp;</a>form on our website</li>
<li>Notification of your claim status will be sent within 72 business hours of the claim being received.</li>
<li>Do not send any returns until you have received your RMA# and instructions</li>
<li>All returns must be in their original packaging and must be in good condition for resale</li>
<li>The purchaser is responsible for any return freight charges. Any loss during shipment is the responsibility of the purchaser. Please insure your return shipment against loss or damage and only use a carrier that can provide proof of delivery.</li>
<li>Style In Form will provide a return address once the claim has been processed and approved.</li>
<li>If a replacement is approved and authorized, the delivery or pickup is the original purchaser&rsquo;s responsibility.</li>
</ol>
</div>

Returns and Claims

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Lookbook

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<h3><strong>Tip Kits</strong></h3>
<p>We will include Tip Kit and Instructions with your order if we feel the item(s) pose a top over risk. If you believe your order is missing a Tip Kit, please contact us to have one mailed to you.</p>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Storage Bed Safety</strong></h3>
<h5><strong>Our C0 Rated Performance Fabrics Are Designed For Uncompromising Well-Being.</strong></h5>
<p>Your safety and the safety of your customers is important. Please read this essential Style In Form Storage Bed Safety information and share with your customers and consumers.</p>
<h4>Never allow children near the bed when opening and closing it to prevent accidents. Specifically, do not allow children to:</h4>
<ul role="list">
<li>Sit inside the storage bed while it is open</li>
<li>Hang from the strap that is used to open the bed</li>
<li>Climb on top of the mattress while the storage bed is open</li>
<li>Failure to heed this warning could result in serious injury, suffocation, and even death.</li>
</ul>
<p>&nbsp;</p>
<h3><strong>Additional Safety Information and Warnings</strong></h3>
<ul role="list">
<li>Do not open and close the storage bed by pulling on the straps alone. Always open and close the storage bed by placing one hand on the frame and one hand on the straps. Use both hands to open the storage bed. Failure to heed this warning could result in serious injury to fingers and hands. Use both hands to open the storage bed. See the video on this page.</li>
<li>Always be careful not to place hands near or under hinges when opening and closing the bed. Failure to heed this warning could result in serious injury to fingers and hands.</li>
<li>Do not stand, jump or sit on the slats. Failure to heed this warning could result in serious injury.</li>
<li>Do not open the storage bed when there is no mattress on top of it.</li>
<li>Never move the bedframe while the storage portion is open.</li>
<li>Do not open or close the storage bed multiple times per day.</li>
<li>Do not use the product if it is damaged or showing signs of malfunction.</li>
</ul>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Additional Safety Information and Warnings</strong></h3>
<ul role="list">
<li>Videos and safety guides are also available on each storage bed page on the website</li>
<li>If you have any questions or concerns, please contact us</li>
</ul>
<p><button>Download PDF</button></p>
<p>&nbsp;</p>

Product Safety

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<h3><strong>Quality Control</strong></h3>
<p>While we do our best to represent all our products accurately online and in print, we cannot control how product images look in your unique digital environment.</p>
<p>For the most accurate representation of the fabrics we use, please order Fabric Swatches on our website.<br><br>Most swatch samples will be packaged and sent for delivery in 5 business days.</p>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Performance Fabrics</strong></h3>
<h5><strong>Our C0 Rated Performance Fabrics Are Designed For Uncompromising Well-Being.</strong></h5>
<p><strong>We are unwavering in our commitment to prioritize the safety and well-being of our customers, their families, and even their beloved pets. For us, compromising on safety is simply not an option.</strong><br><br>That&rsquo;s why we exclusively use C0 rated performance fabrics. These fabrics are crafted with advanced plant-based chemistries and are free of harmful substances like PFC, PFOA, and PFOS. Not only are they eco-friendly, but they also offer moisture repellency, stain resistance, stain release, and odor resistance. Our fabric partner shares our commitment to environmental protection and takes measures to prevent the release of excess chemicals into the environment.</p>

Swatches & Performance Fabrics

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<h3><strong>Pricing:</strong></h3>
<ul>
<li>All prices on our website are in Canadian dollars.</li>
<li>We strive to be as accurate as possible. However, errors and omissions related to pricing may occur. We reserve the right to correct any mistakes, inaccuracies, or omissions at any time and to cancel any orders arising from such incidents.</li>
<li>Prices are subject to change with or without notice. Make sure you are signed up for our email newsletters to get important company updates such as price and product updates</li>
<li>Prices do not include taxes or shipping and handling charges.</li>
<li>PST will be charged unless a PST number is provided.</li>
<li>GST is applicable on all orders except where HST is used</li>
</ul>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Credit Card Payments</strong></h3>
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<ul role="list">
<li>We do not process credit card payments when you place your order on our website. If you choose to pay by credit card, your credit card information is securely vaulted in accordance with all required security protocols.&nbsp;<strong>Once your order is ready to be shipped, we process your payment.</strong></li>
<li>Style In Form accepts Visa and MasterCard</li>
</ul>
</div>
<p>&nbsp;</p>
<h3><strong>E-Transfer and Save!</strong></h3>
<div class="w-embed">
<ul role="list">
<li><strong>Pay by e-transfer within 48 hours of receiving your order confirmation and save 5% on your total order.</strong></li>
<li>Look for your order confirmation email with adjusted totals from our support squad along with instructions.</li>
</ul>
<p>&nbsp;</p>
</div>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Storage after Payment</strong></h3>
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<div class="w-richtext">
<ul role="list">
<li>A storage fee of 10% for the first 30 days and 20% after 30 days will apply for storing product that has been paid for.</li>
</ul>
</div>
</div>

Pricing and Payment

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<h3><strong>Product Care</strong></h3>
<h5><strong>With proper care, Style In Form Furniture is meant to last.</strong></h5>
<p>Products on our website have care instructions included with each product. We recommend the following general care for products. If you have any concerns or specific questions, <a href="https://styleinform.com/contact-us">please contact us.</a></p>
<ul>
<li>Dust as needed</li>
<li>Wipe spills immediately on hard surfaces</li>
<li>Blot spills immediately on upholstered and fabric surfaces</li>
<li>Use coasters on all surfaces</li>
<li>Never use harsh household cleaners or abrasive cloths.</li>
<li>Use professional cleaning for upholstered pieces and please note if a product requires dry cleaning only</li>
<li>Avoid direct sunlight to prevent fading</li>
<li>Vacuum upholstered furniture regularly</li>
<li>Marble sealant is recommended on our marble tables. Use coasters. Wipe any spills immediately. Never use harsh household cleaners.</li>
</ul>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Fabric Dye Lots</strong></h3>
<h5><strong>Please Note: there may be slight dye lot differences between shipments.</strong></h5>
<p>Dye lot variations on fabric can occur due to a variety of factors during the manufacturing process. It's important to understand that these variations are a natural part of the manufacturing process and are not considered defects. Our partners strive to minimize dye lot differences, but it's virtually impossible to achieve complete uniformity.</p>
<div class="w-embed">&nbsp;</div>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Product Details</strong></h3>
<h5><strong>Each product on our website contains a description, specs and details.</strong></h5>
<p>Our goal is to always make product information as exact as possible. While we strive to keep them at a minimum, errors and omissions can occur.</p>
<div class="shipping-blk">
<div class="w-richtext">
<ul role="list">
<li>Product details and information can change at any time. We do not inform customers of minor changes to product details. Please check product details each time before you place an order.</li>
<li>If major product changes occur, we will inform customers via email and notifications on our website.</li>
<li>When ordering product, please measure rooms, hallways, doorways and more that the delivery or products and furniture may have to come through. Measure all spaces that the products to ensure they will fit in the space they are intended for.</li>
</ul>
</div>
</div>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Photo Accuracy</strong></h3>
<h5><strong>We do our best to represent our products accurately in all product photography.</strong></h5>
<p>However, due to inconsistencies and differences in device screen settings, as well as lighting sources while viewing, we cannot guarantee that the colour seen on any screen accurately represents the true colour of the product. Please request fabric samples prior to ordering or visit our Burnaby, BC showroom.<br><br>Our customers often take their own photos of our product to share on social media and website accounts. We cannot control these photos and cannot guarantee the accuracy of color due to lighting, camera used, and any filters that may have been applied.</p>

Product Information

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<h3><strong>We made shipping easier!</strong></h3>
<p>We have implemented new shipping rules that take some of the stress off orders where some items are in stock and ready to ship, while others are out-of-stock. When you place your order, you will be quoted a shipping rate for the entire order, regardless of inventory availability.</p>
<p>&nbsp;</p>
<h3><strong>Why are we doing this?</strong></h3>
<p>Our customers typically want to ship an order when all items are in stock to avoid split and additional shipping charges. Holding those orders translates into inventory that isn&rsquo;t making its way to you and a risk that when the out-of-stock items on your original order finally arrive, products that were once in stock, may no longer be available. It can get confusing and frustrating, and we don&rsquo;t want that.</p>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>With our new policy, you don&rsquo;t have to worry about extra basic shipping costs when orders are split. We quote you a rate for the entire order and that is the rate you pay, even if the order is split into multiple shipments.</strong></h3>
<p><strong>If all items are in stock:</strong>&nbsp;We ship your order immediately. You are charged for the order, and shipping plus any additional charges such as tailgate, residential delivery etc.&nbsp;<strong>If some items are in stock and others are out of stock:&nbsp;</strong>We quote you a shipping rate for the entire order.</p>
<ul>
<li>In-stock items ship immediately. You are charged for the&nbsp;items + shipping and additional services at the quoted rate.</li>
<li>When the remaining products come in, we ship them right away at the same quoted rate. No need to contact you with a shipping quote - we just ship the order.</li>
<li>Services such as tailgate or residential delivery will be charged with each shipment.</li>
</ul>
<p>&nbsp;</p>
<hr>
<h3>&nbsp;</h3>
<h3><strong>Our goal is to get you the product you want as quickly as possible.</strong></h3>
<p>Now, you will get products faster and spend less time tracking shipment costs and orders. This new policy means we might have to pay more for shipping split orders, but overall, the benefits outweigh any additional costs.</p>

Shipping Information

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